Wallet verification: the test transaction, explained

⚠️ Contractor invoice and payment deadlines: late action means late payment

• Contractors: submit invoices by the 19th of each month. A saved draft is not a submitted invoice.
• Admins: approve invoices by the 21st of each month. Submission alone does not authorize payment.
• Funding: Toku must receive cleared funds 4 - 5 business days before payout. Initiating a transfer or sending proof of payment does not meet the deadline.
• Standard monthly payout: the last day of the month, provided submission, approval, and funding deadlines are met. Late submission, approval, or funding will delay payment. Every day of delay pushes payment back by at least one day. A missed payment cycle can cause a longer delay; the invoice due date is not a guarantee of payment.

Automation does not remove these deadlines. Earlier published holiday deadlines take precedence; see Toku: 2026 End-of-Year Payroll & Payment Guide.

📘 Audience: contributors receiving crypto payouts · Customer-facing · Last verified October 30, 2026 (screenshots updated for the new design).

This guide is for contributors (contractors and other team members) who get paid in crypto through Toku and have added - or are about to add - a wallet address. By the end you will know why Toku sends a tiny test transaction to every new wallet, what the Pending and Verified states mean, what you need to do to finish verification, and what to do if the test amount never shows up.

Before you start

• Sign-in page: https://app.toku.com — one sign-in page for everyone; there are no product tabs to choose any more. The old tga.app.toku.com address is no longer the way in.
• Role required: a contributor account that your organization has already invited. If you have never signed in before, finish the invitation email steps first.
• A wallet added (or ready to add): you add wallets on the Payment Methods page. If you have not added one yet, do that first - this guide picks up right where that flow ends.
• Good to know: a wallet waiting on verification does not block you from adding a bank account as a fallback payment method, where your organization offers one.

Why the test transaction exists

When you add a wallet address, your future payouts will be sent to that exact address. Crypto payments cannot be reversed - if even one character of the address is wrong, the money is gone. To protect you, Toku first sends a tiny test amount (a small fraction of one unit of your payment currency) to the new address before any real payout is made. Only after that test arrives - and, where required, you confirm you received it - is the wallet treated as verified.

Step 1. Add your wallet, then look at the Verify Wallet screen that appears at the end of the add-wallet flow. It either lists the test transaction that was sent to you, or explains that the test transaction is still being processed. You can close this screen with Cancel or the X (the button on the right reads Waiting for transaction until the test arrives) - verification continues in the background, and you can come back and check on it at any time.

The Verify Wallet screen appears right after you add a wallet; the test transaction may still be processing.

If it looks different: if the screen already shows a table with a transaction and a blockchain link, your test amount is on its way - skip ahead to "Confirming the test transaction" below.

The statuses you will see

Your wallet moves through two states you should recognize: Pending (waiting on the test transaction - some screens and emails call this "Pending Test Transaction") and Verified (ready for real payouts). Here is how to check where yours is.

Step 2. Go to https://app.toku.com. The screen says Welcome back and asks only for your email address. Enter your work email and select Continue — or select Sign in with Google if your work email is a Google account.

Enter your email on the Welcome back screen and select Continue.

Step 3. On the next screen, enter your password and select Sign in. If you would rather not use a password, select Sign in with email, then Send sign-in link, and open the link Toku sends you - it works once and expires after an hour. If you see a message that your email or password is incorrect, select Forgot password?, enter your email, and select Send reset link.

If your email is connected to more than one organization, an organization picker appears next. Select the organization that pays you, then select Continue as User. If you only belong to one organization, this screen may not appear and you will land directly on your dashboard.

Select the row you want (here the User role), then select Continue as User.

Step 4. In the left sidebar, select Payment Methods. The Payment Methods page opens with a Wallets card (Wallets & Bank Accounts if you also have a bank account) listing every wallet you have added. The list can take a few seconds to fill in - if it briefly looks empty, wait a moment before assuming anything is missing.

Payment Methods in the left sidebar opens your wallet list.

Step 5. Read the status pill next to your wallet. Pending means the wallet is still waiting on its test transaction, and Action needed means the test amount has arrived and you need to confirm it (see below). When verification completes, the pill changes to Verified and the wallet is eligible for payouts. A pending wallet does not stop your organization from paying you another way in the meantime.

The Pending pill means the wallet is still waiting on its test transaction; a verified wallet shows Verified.

If it looks different: your organization's admin sees the same wallet as "Pending" or "Verified" on their own Wallets page, so you and your admin are always looking at the same state - there is no separate hidden status.

Confirming the test transaction

Depending on your organization's setup, you may be asked to confirm that the test amount actually reached your wallet. That confirmation happens from your wallet row.

Step 6. Select the three-dot menu at the right end of your wallet row. Before a test transaction has been sent, the menu shows Copy wallet address and Cancel Request. Once a test transaction has been sent to you, a Verify button appears on the row and the menu adds View Test Transaction and Verify Wallet. (On some accounts these actions show as icons on the wallet row instead of a menu.)

The three-dot menu on a Pending wallet: Copy wallet address and Cancel Request. Retry Test Transaction appears too when a test transfer failed, as here.

Step 7. When it appears, select Verify (or Verify Wallet in the menu). The Verify Wallet window says "A test transaction was sent to your wallet" and lists the transfer with a link to view it on a public blockchain explorer. Check your wallet (or the explorer link) to make sure the amount arrived, select the amount you received if you are asked to, and select Verify. Please confirm within 7 days - after that the test expires and has to be re-sent. Once confirmed, your wallet shows as verified.

If you never see this option: not every network supports automatic test transactions. On some networks Toku verifies your wallet manually behind the scenes - you do not need to do anything, and your wallet will move to verified without a confirmation step. Do not worry if your wallet follows a different path than a colleague's.

How long it takes

• The test amount is typically sent within 1 - 2 business days of adding your wallet. Because a person at your organization (or at Toku) may need to approve the transfer, exact timing varies.
• Once sent, the transfer itself usually lands in your wallet within minutes.
• Confirming receipt takes effect immediately - your wallet shows as verified right after you submit the confirmation. What "stuck" looks like: your wallet has shown Pending for more than 3 - 5 business days, and there is still no Verify option. That is the moment to ask for a re-send - not to start over.

If it never arrives (re-send, not re-add)

Please do not delete your wallet and add it again, and do not add the same address a second time. Re-adding does not speed anything up - it creates duplicate entries that your organization then has to clean up, and it restarts the verification queue from zero.

Instead:

1. Ask your organization's admin to re-send the test transaction. Admins can trigger a new test transaction for your existing wallet from their side in a few clicks.
2. Or contact Toku support at customer-success@toku.com — the Toku team can also re-send it for you.
3. While you wait, you can add a bank account as a fallback payment method (where offered) so a pending wallet never delays your pay.

Still stuck?

Email customer-success@toku.com and include:

• Your full name and your organization's name.
• The wallet address (use the three-dot menu next to your wallet, then Copy wallet address).
• The page you are on (Payment Methods) and a screenshot of the wallet row showing the Pending pill.
• How many days the wallet has been pending, and whether the wallet row offers Verify or View Test Transaction. With that information, support can tell immediately whether your test transaction needs a re-send or your network is on the manual verification path.