One Toku account, three products: finding your dashboard, grants, and payroll

⚠️ Contractor invoice and payment deadlines: late action means late payment

• Contractors: submit invoices by the 19th of each month. A saved draft is not a submitted invoice.
• Admins: approve invoices by the 21st of each month. Submission alone does not authorize payment.
• Funding: Toku must receive cleared funds 4 - 5 business days before payout. Initiating a transfer or sending proof of payment does not meet the deadline.
• Standard monthly payout: the last day of the month, provided submission, approval, and funding deadlines are met. Late submission, approval, or funding will delay payment. Every day of delay pushes payment back by at least one day. A missed payment cycle can cause a longer delay; the invoice due date is not a guarantee of payment.

Automation does not remove these deadlines. Earlier published holiday deadlines take precedence; see Toku: 2026 End-of-Year Payroll & Payment Guide.

ℹ️ Audience: all Toku users · Customer-facing · Last updated October 30, 2026 for the move to app.toku.com.

Who this is for and what you'll accomplish

This guide is for every Toku user - employees, contractors, token grant recipients, and administrators. Toku is made up of three products, and the page you are looking for always lives in one of them. By the end of this guide you will know which product holds each part of your information, how Toku puts you in the right one when you sign in, and how to switch product or role at any time without signing out.

Before you start

• The sign-in page is always app.toku.com — type this into the address bar of any web browser. It replaced tga.app.toku.com in August 2026.
• You need a Toku account that has already been activated (you accepted your invitation email and set a password). If you have never signed in before, start with the article "Logging in to Toku: which website and which password to use".
• No special role is required - this guide applies to every role.

The three Toku products and what lives in each

All three products share one sign-in page and one email address, but each one is a separate area with its own home page and its own menu. Nothing is ever stored in more than one place - if you cannot find something, you are almost always looking in the wrong product.

The same email address can have an account in more than one product. For example, you might receive your salary through Employment and also hold a token grant in Token Grants. Those are two separate areas: opening one of them never shows you the contents of the other.

Landing in the right one at sign-in

⚠️ This changed in August 2026. You used to pick a product tab before signing in. Those tabs are gone. Everyone now signs in on one page, and Toku puts you in the right product afterwards - you choose the product after sign-in, not before.

1. Open a web browser and type app.toku.com into the address bar, then press Enter. You should see a page headed Welcome back with a single Email box. If the page shows three tabs instead, you are on an old cached page or bookmark - retype the address in full.

1. Type your email address into the Email box and select Continue.

1. Type your password on the next step and select the blue Sign in button. Signing in normally takes a few seconds; on a slow connection allow up to half a minute. If it fails, re-type your password, or use Forgot password?. You can also use Sign in with Google, or select Sign in with email on the password step to have Toku email you a one-time sign-in link, instead of a password.
2. If your account has more than one role, a screen appears asking you to choose how you'd like to continue. Each option shows your organization's name, the product, and a role. One option is already selected for you - check it before continuing, because it may not be the one you want. Select the option you need, then select the dark blue button at the bottom (its label names the selected role, for example "Continue as ADMIN"). If your account has only one role, this screen is skipped and you go straight to your home page.

1. Your home page opens. Success looks like this: the box at the very top of the left-hand menu (directly under the Toku logo) shows your organization's name, and the menu lists the pages of the product you are in. If the organization or product shown is not the one you expected, use the next section to switch - your information is not gone.

Switching product or role after sign-in

You do not need to sign out to move between products or roles. The control for this sits in the bottom-left corner of every page.

1. Look at the bottom-left corner of the screen. There is a card with your name, then a line reading your organization's name and your current role, and - whenever your account has more than one role - a Change Product button underneath. Select Change Product.

1. A window titled "Choose Product & Role" opens, listing every product and role your account can use. Select the entry you want, then select the dark blue button at the bottom (its label names the selected role, for example "Continue as ADMIN"). The page reloads into the chosen product and role; this takes a few seconds. If the entry you expected is not listed, that product has not been enabled for your account - contact your organization's administrator or Toku support.

I cannot find my invoices/grants - checking you are in the right place

If a page or record you expect is missing, check where you are before assuming the data is gone. This happens most often to people with more than one role: Toku selects one for you, and a bookmark can drop you into a different product than you expect.

1. Check the product. Select Change Product at the bottom left: the entry already selected at the top of the list is where you are now, and its badge names the product (for example Employment). If there is no Change Product button, your account has only one product and role. Invoices, pay, and time off live in Employment; grants and vesting live in Token Grants; stablecoin salary setup lives in Stablecoin Payroll. If the badge names a different product than the one that holds what you are looking for, switch using the steps in the section above.

1. Check the role. Look at the card in the bottom-left corner: the line under your name reads your organization's name, a vertical bar, then your current role. Some items are only visible to certain roles - for example, invoices waiting for approval are shown to administrators, not to the User role. If the role shown is not the one you need, select Change Product and pick the other role.

1. Check how you got here. If you arrived through a bookmark or a saved link, it may point deep into a product you did not mean to open - or at the old tga.app.toku.com address. When in doubt, go back to app.toku.com and sign in fresh, then switch to the product you want and save a new bookmark from the page you actually need.

🔗 Still missing a product, for example your token grants after your login email changed? You may have two Toku logins, one per email address. Merge them from Accounts: see See all your products under one login.

Still stuck?

Write to customer-success@toku.com and include all of the following, so the team can find your account on the first try:

• Your full name and the email address you sign in with.
• Your organization's name.
• Which sign-in method you used (password, Sign in with Google, or an emailed sign-in link).
• Which page you are on - copy the text from the browser's address bar, or the heading at the top of the page.
• A screenshot of your whole browser window that includes the left-hand menu, so the team can see which product and role you are in.
• What you expected to find, in one sentence. If your problem is signing in at all, read "Logging in to Toku: which website and which password to use" first.