How to Upload a Bank Verification Document (Japan and India)

📘 For employees completing onboarding on Toku. Last updated October 30, 2026.

Upload a bank verification document to complete the Banking & Payment onboarding step.

Before you start

• You'll see this field in the Banking & Payment step during onboarding.
• For Japan: uploading a bank book or bank statement photo is required. For India: uploading a cancelled cheque photo is optional.

Upload your bank verification document (Japan)

1. During the Banking & Payment step, you'll see a field labeled Bank Book / Statement Photo* with an asterisk (required).

1. Click the upload area and select a clear photo of your bank book or bank statement showing your account holder name.

1. Click Save & Continue at the bottom. Your bank information and verification document are now saved.

Upload your bank verification document (India)

1. During the Banking & Payment step, you'll see a field labeled Cancelled Cheque Photo below your bank details.

1. This field is optional. To upload a cancelled cheque, click the upload area and select your photo.
2. Click Save & Continue. The Banking & Payment step saves with or without a cancelled cheque upload.

Good to know

• For Japan employees: Your account holder name on the bank document must match your name in the system exactly (spacing, spelling, and katakana/alphabet characters). If there's a mismatch, reach out to Human Resources.
• Photos should be clear and legible. Ensure account details and account holder name are visible.
• Once saved, your verification document is attached to your employee profile and visible to your organization's HR team.

Still stuck?

You can email customer-success@toku.com to reach our support team. Please include your email address, organization name, and a description of what happened. Screenshots and videos are always welcome to speed up the troubleshooting process. Feel free to reach out any time for further assistance.